Who we are
At WeSchool, an innovative EdTech startup leading the market in Italy, we're changing the way people learn with our user-friendly and highly intuitive learning platform, already embraced by millions of registered users. As we expand our reach, we're strategically targeting the Learning & Development sector, aiming to become the first choice for companies in need of an efficient, user-centric learning platform. Our platform is designed to allow users to do more with less, focusing on guiding instructors, engaging learners, and continuously measuring outcomes for constant improvement. If you're passionate about making a tangible impact in the learning landscape through exceptional user experience, WeSchool is the perfect platform for your contribution.
The role
As a Business Operations Intern at WeSchool, you will be at the forefront of transforming education. Your role will be key in streamlining our operational flows and providing excellent support to our ever-growing cmmunity of 2.5 million registered uses. The internship will be 6 months initially with the aim being to become a full time position. This is how you will be making a difference:
Key responsibilities:
- Craft helpful tutorials on using our platform, for our internal teams, users and customers (in both English and Italian).
- Identifying and reporting bugs on the dedicated platform to help us keep everything running smoothly.
- Take ownership of the platform activation process for Italian schools. Receive requests, validate them and make it all happen using our internal tools.
- Join forces with our Engineering team to coordinate, manage, and support various activities aimed at elevating our platform.
- You will manage support requests from our users and customers, using tools such as Zendesk to ensure their experience is amazing.
About you
Must have:
- A great attention to detail and a methodical approach to boost our platforms efficiency
- A talent for numbers and data analysis to uncover trends and insights
- An ability to work seamlessly with other teams
- Good communication skills
- Proficiency in English (both written and spoken)
- A passion for/work experience in the EdTech industry
- A passion for using digital technologies
Nice to have:
- Knowledge of another European or non-European language
- Experience with image and video editing tools such as Photoshop Suite
- Familiarity with database management software (ideally SQL based)
- Knowledge of the Italian education system
What we offer
- Flexibility in your working hours and remote working days because we are all about managing your work/life
- A nurturing environment where your skills and interests can be used. We also have a yearly learning budget available for you!
- A diverse, inclusive and multicultural workforce that will value your unique perspective
Joining WeSchool means becoming part of a team committed to excellence, innovation, and diversity. We believe in nurturing an environment that fosters creativity and growth, and we are excited to offer opportunities for professional development. If you're seeking a challenge and are excited about contributing to a platform that's making a difference in education, we'd love to hear from you.
WeSchool is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.